Front Desk Associate

 

Become the Best Part of PMP Management!

PMP is seeking a motivated, detailed, communicative, and personable professional to join our team as Front Desk Associate, Doheny Plaza Association, West Hollywood, CA.

Who We Are

Property Management Professionals LLC. (PMP) is an industry leading Association management firm providing extraordinary services to common interest developments throughout Southern California, Arizona, Utah, Texas and Colorado. PMP delivers a boutique-style level of service only a local management partner can, with the depth and breadth of support and training only seen at much larger management firms.

PMP is one of the fastest growing management firms in each of our respective submarkets, which provides our team members' a unique opportunity to develop and grow their careers. Our people-centric culture attracts and retains the industry's top talent and has served as one of our competitive advantages, driving our growth and success over the past decade and a half.

To learn more about PMP and our unique company culture, we invite you to visit our social media platforms below:

Instagram/pmpmanage
Facebook/pmpmanage
LinkedIn/company/pmpmanagement

Who We're Looking For

PMP is looking for energetic, passionate, personable, and detail-oriented professionals to join our growing team. The right candidate will embrace change, celebrate innovation, and have an unwavering passion for providing extraordinary customer service to our valuable clients.

Position Description: The main functions are (1) greet and direct members and guests, (2) to answer phones and direct calls, (3) to enforce policies and procedures.

Duties & Responsibilities:

• Demonstrates courteous, friendly, respectful and cooperative behaviors towards others.
• Supports and participates in activities that promote customer services.
• Acknowledges members/guests immediately upon entering the area. Makes sure each person checks in at the Front Desk. Handles member issues then they appear on the computer screen.
• Courteously, accurately and efficiently answers the telephone and directs phone inquiries to identify staff if necessary.
• Reports member issues to your supervisor.
• Communicates and follows the organizational chain of command for notification of member/staff services issues, when appropriate.
• Exhibits good communication and listening skills. Speaks clearly and actively listens.
• Able to work with diverse population under difficult and stressful situations. Supports the team approach.
• Utilizes positive and constructive criticism to improve overall performance. Has a positive attitude.
• Participates in operational duties as necessary including: sales promotion, tours of facility. Facility safety checks, office supply checks, etc.
• Cleaning responsibilities for front desk area.
• Performs any other duties or responsibilities that may be assigned.

Qualities Desired:

• Follows all department policies and procedures.
• Offers suggestions for department performance/policy/procedures improvement. Intervenes to correct problems as they occur.
• Readily accepts work assignment in a positive manner. Performs work that is accurate, neat and consistent. Documentation is legible.
• Keeps work area neat and provides a safe environment for members. Reports safety issues and equipment failures appropriately.
• Sensitive information including, but not limited to, member and employee information is kept confidential without exception.
• Demonstrates organizational skills in the form of prioritization and time management.
• Ensures that supplies of the organization are used in a cost-effective manner.
• Identifies cost saving strategies for department.
• Maintains high productivity and performs efficiently.
• Responds to difficult situation with self-control and positive attitude.
• Makes decisions independently and knows when to ask for assistance.
• Accepts guest and other fees. Accounts for daily receipt totals when closing at end of shift.

Required Qualifications:

• High School Diploma or GED

PMP Professionals LLC. is an equal opportunity employer and makes employment decisions based on merit. Qualified applicants are considered for employment without regards to race, religion, sex or gender, sexual orientation, gender identity or expression, pregnancy, marital status, national origin, citizenship, veteran status, ancestry, age, physical or mental disability, genetic information, or any other consideration made unlawful by applicable laws. PMP Professionals LLC will consider qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring.

Job Type: Full-time

Pay: $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Overnight shift
• Weekends as needed

Application Question(s):

• Are you able to provide document(s) that verify your identity and eligibility to work in the United States?
• Are you able to provide document(s) that verify you are 18 years of age or older?
• Were you referred by anyone currently employed by PMP Management? If yes, who?

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

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