NOW HIRING a Customer Service Representative starting at $18.50per hour
Join the #1 logistics company in the world: DHL Supply Chain
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Our Las Vegas, NVfacility is growing, and we're looking for world-class people like you!We are currently looking for a Customer Service Representative to join our 1st Shiftteam!
The Employee will be responsible for but not limited to:
- Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
- Maintain customer records and update account information.
- Maintain financial accounts by processing customer adjustments.
- Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
- Perform other duties as assigned.
WHAT WE OFFER:
- Wages at $18.50per hour with an annual increase possible
- Eligible for production and attendance bonuses
- Work Monday - Friday from 7:00 AM to 3:00 PM schedules
- Weekly pay available
- Overtime available based on customer volume
- Excellent medical, dental, vision, and prescription
- Paid Time Off (vacation & holidays) available day one
- 401(k) with a generous company match
- Tuition reimbursement program
WHAT WE SEEK:
- Previous CSR experience
- Must be detail-oriented, and a team player
It’s Official, DHL Supply Chain is certified as a Great Place to Work® and a TOP EMPLOYER in the US.
Learn about why our associates enjoy being #TogetherUnstoppable
Role Purpose:
Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.
Key Accountabilities:
- Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
- Maintain customer records and update account information.
- Maintain financial accounts by processing customer adjustments.
- Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
- Perform other duties as assigned.
Required Education and Experience:
- High School Diploma or Equivalent
- 0-12 months of system, data entry or reporting experience
- 0-12 months of warehouse experience, preferred
Our Organization is an equal opportunity employer.
