Agency : Department of Healthcare and Family Services
Job Posting ID: CS30262
BPIS: 12121 & 13033
Group: B
Start Date: 08/22/2023
Closing Date: 09/05/2023
Salary: $3,471 - $4,729 Monthly (Anticipated starting salary non-state $3,471)
Job Type: Salaried Full Time
County: Kane
Number of Vacancies: 2
Plan/BU: RC014
This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.
All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.
If you are seeking a Transfer: Please remember to upload a State of Illinois Department of Central Management Services American Federation of State, County, and Municipal Employees (AFSCME) - Transfer Request Form.
Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.
Posting Identification Number CS30262
Job Posting Details:
The Department of Healthcare and Family Services (HFS)’s, Division of Child Support Services is seeking to hire a motivated candidate to serve as an Office Coordinator assigned to our Kane County team. Under the direction of the Clerical Supervisor, this Spanish speaking position will perform a variety of complex technical office support function such as drafting correspondence, reports and responding to telephone inquiries related to the Kane County program. The ideal candidate will have strong knowledge of office practices, procedures, and programs with the ability to follow written and verbal instructions.
HFS values employees with different backgrounds, life experiences, and talents.
Employees receive a robust benefit package including:
- Monday-Friday work schedule
- Flexible work schedules are available in many program areas (Remote work may be an option for certain positions)
- Health, Life, Vision, and Dental Insurance
- Pension Plan
- (10) Weeks paid Maternity/Paternity Leave
- Deferred Compensation Program and other pre-tax benefit programs (Medical/Daycare)
- Employees earn (12) paid Sick Days annually
- New Employees earn (10) paid Vacation Days their first year of service and can earn up to (25) paid Vacation Days annually
- Employees earn (3) paid Personal Days annually
- (13-14) paid holidays annually (based on start date)
If you are seeking a new opportunity, and this position appeals to you, please apply today!
At the Illinois Department of Healthcare and Family Services (HFS), we value staff as our greatest asset. We work in a spirit of teamwork to help millions of Illinoisans access high quality healthcare and fulfill child support obligations to advance their physical, mental, and financial well-being. We provide healthcare coverage for children and adults through Medicaid and other medical programs, and we help ensure that children receive financial resources from both their parents through Child Support Services. The HFS Office of the Inspector General investigates, audits and reviews program activity to ensure the integrity of our programs is maintained.
HFS is committed to promoting and preserving a workplace culture that embraces diversity, equity, and inclusion. We welcome and value employees with different backgrounds, life experiences, and talents. It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement. In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, sex, gender identity and expression, age, religion, disability, and sexual orientation. HFS is an equal opportunity employer.
Job Responsibilities
- Performs complex and specialized procedures to determine unpaid support amounts or to otherwise dispose of delinquency referrals
- Provides customer service to clients coming into the office
- Gathers information and prepares arrearage calculations for cases with Non-Custodial Parent (NCPs) which meet established delinquency guidelines
- Gathers information and issues referrals for accounts in need of adjustment to designated accounting staff and referrals for cases in need of legal action to attorney for Child Support Specialists
- Translates information into Spanish for people who cannot read or speak English
- Establishes and monitors tracking procedures to monitor status of enforcement activities, income withholding services, and other work in progress
- Keyboards letters, forms, records, and other documents relative to Income Withholding operations
- Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above
Minimum Qualifications
- Requires knowledge, skill and mental development equivalent to two years of secretarial/business college, or completion of high school and two years of related office experience, or two years of independent business experience
- Requires the ability to keyboard 30 words per minute
- Requires the ability to speak and write Spanish at a colloquial skill level
Conditions of Employment
- Requires the ability to pass a national background check prior to employment due to accessing confidential federal tax information
- Requires the ability to utilize and maintain state issued equipment such as a laptop and/or cell phone
Work Hours: 8:30 a.m. - 5:00 p.m. Monday - Friday
Work Location: 280 E Indian Trl Aurora, IL 60505-1733
Agency Contact: HFS.DCSSApps@illinois.gov
Job Family: Office & Administrative Support
This position DOES NOT contain “Specialized Skills” (as that term is used in CBAs).
APPLICATION INSTRUCTIONS
Use the “Apply” button at the top right or bottom right of this posting to begin the application process.
If you are not already signed in, you will be prompted to do so.
State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon.
Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.
If you have questions about how to apply, please see the following resources:
State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid
Non-State employees: on Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website.
The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:
- donotreply@SIL-P1.ns2cloud.com
- systems@SIL-P1.ns2cloud.com
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