Start Date:
July 28, 2023
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Salary:
$15/hr
Type of Contract:
Full-Time Employment
Work Set Up:
Permanent Remote
Equipment Provision:
Bring-Your-Own-Device (BYOD)
Schedule:
9:00 AM to 7:00 PM EST (
Monday to Friday, weekends off and major holidays off )
SupportNinja is a new kind of BPO. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service and community management.
As a Ninja, you are guaranteed a culture dedicated to our core values: Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy.
Responsibilities
- Responsible for handling enrollment, benefits, and claims calls.
- Must be able to understand and empathize with customer needs.
- Must be able to resolve customer issues in a timely and efficient manner.
- Must have strong customer service skills.
- Must be inquisitive and have strong problem solving skills.
- Responds promptly and professionally to customer inquiries via phone, email, or chat
- Follows up with customers to ensure that their issues have been resolved to their satisfaction
- Continuously improves knowledge of products, services, and processes by participating in training programs and continuous learning modules
- Collaborates with other departments as needed to resolve customer issues
- Maintains a positive, empathetic, and professional attitude toward customers and colleagues at all times
- Adheres to company policies and procedures
- Meets or exceeds performance targets for related KPI’s
- Performs other duties as assigned
Qualifications
- Must have high school diploma or equivalent
- Strong communication skills, both verbal and written
- Proficient in using computers and various software applications
- HIPAA knowledge is a hard requirement
- Medical or medical insurance background preferred
- BPO experience handling Healthcare campaigns a plus
Disclaimer:
The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.
SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.
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