COMMUNITY LENDING MANAGER RESIDENTIAL
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WHAT IS THE OPPORTUNITY?
This colleague will be responsible for managing and directing community lending mortgage loan sales activities to achieve the Residential Lending Division's production, loan quality and profitability goals. Specifically this colleague will coach, develop, motivate and support a team of mortgage sales reps to ensure maximum sales effectiveness. Also responsible for directing new business marketing efforts, coordinating sales leads, identifying cross-sell opportunities, and managing a production pipeline. Integrates sales activities across the division and the bank to drive a strong Residential Lending sales culture. Actively works with mortgage sales reps to build productive working relationships with colleagues throughout the Bank to facilitate product sales. Performs other duties as requested. Must be in good standing under "The Secure and Fair Enforcement for Mortgage Licensing Act of 2008" (Safe Act) and must be registered/licensed with the "Nationwide Mortgage Licensing System and Registry"; or must be able to be registered under the Safe Act. Must remain in good standing under the Safe Act.
Residential Lending Division
Make a meaningful difference as a member of City National's Residential Lending group. This is a great opportunity to grow your career with a stable and expanding organization while enhancing and retaining bank client relationships through competitive mortgage products and solutions with exceptional service and care.
What you will do
- Manages the Community Lending sales staff (CLLOs). Establishes new business production goals for each CLLO to achieve the sales objectives of the division. Reviews goals versus actual results. Provides direct sales coaching on assessing needs, developing solutions and closing deals.
- With CLLO sales staff, calls on existing or prospective clients and referral sources to generate sales. Exercises sound credit and risk judgment in approving or recommending transactions. Ensures conformance with Bank policy and regulatory requirements during the application process.
- Represents the Bank by actively participating in outside civic and community affairs, business and industry-related organizations, and other professional activities. As appropriate, uses those activities to promote the bank’s mortgage (and other) products and services to prospective clients and referral sources.
- Works closely with product managers to continually develop and enhance new Residential Lending capabilities, Residential Lending products and services and enhance existing capabilities.
- Interfaces with senior level management within the Bank as well as bank relationship managers, team leaders and business development officers on Residential Lending sales related issues, processes and activities.
- Maintains awareness of competitive products, practices and changes in market conditions.
- Complies fully with all Bank Operational and Credit policies and procedures as well as all regulatory requirements (e.g., Bank Secrecy Act, Know Your Client, Community Reinvestment Act, Fair Lending Practices, Code of Conduct, etc.).
- Maintains a proactive commitment to established bank programs, such as Community Reinvestment Act (CRA) and Affirmative Action.
- Completes all special projects as requested.
- Responsible and accountable for appropriate quality controls related to the financial products the bank provides, the services the bank delivers, the processes employed and the incentives with which colleagues are awarded.
- All City National products, financial solutions and services are to be provided ethically and with integrity in a manner that is consistent with the client-first culture and values embodied in City National’s PRIDE statement.
- Manage relationships and work of trade, realtor, and nonprofit organizations while making a positive impact in the community
- Focus on underserved communities and low to moderate income consumers and geographies or targeted areas
Must-Have*
- Bachelor's Degree in Business, Finance or related area And
- Minimum 10 years of mortgage lending experience in a financial services environment
- Minimum 3 years of management experience
- Must be in good standing under "The Secure and Fair Enforcement for Mortgage Licensing Act of 2008" (Safe Act) and must be registered/licensed with the "Nationwide Mortgage Licensing System and Registry"; or must be able to be registered under the Safe Act. Must remain in good standing under the Safe Act.
Skills and Knowledge
- Must possess well-developed sales and client management skills with expert knowledge in mortgage products, services and solutions.
- Demonstrated sales leadership/management experience and acknowledged success in a sales management role.
- Proficient with Microsoft Office (Word, Excel & PowerPoint).
- Extensive industry/business knowledge of practices and regulations that affect mortgage lending activities.
- Must possess demonstrated management skills and excellent verbal and written communications skills sufficient to interact with all levels of Bank personnel and clients.
- Must be in good standing under “The Secure and Fair Enforcement for Mortgage Licensing Act of 2008” (Safe Act) and must be registered/licensed with the “Nationwide Mortgage Licensing System and Registry”; or must be able to be registered under the Safe Act.
- Promote the Bank’s CRA efforts, fair and responsible banking goals, and the underserved communities
Compensation
Starting base salary: $122,535 - $208,715 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.
- To be considered for this position you must meet at least these basic qualifications
Benefits and Perks
At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our Benefits and Perks.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.'
ABOUT CITY NATIONAL
We start with a basic premise: Business is personal. Since day one we've always gone further than the competition to help our clients, colleagues and community flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to drive phenomenal growth today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies.
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