About Teya
Teya exists to make sure that every small and growing business in Europe has the opportunity to thrive. We want to become Europe's go-to software solution for these businesses, simplifying their every day and helping them reconnect with the joy of running their business. Teya was born in 2019 and is home to over 2,000 employees in 15+ countries. We've built a fast-paced, energetic, and innovative environment that is dedicated to bringing the best solutions to customers.
Your Team
As a Field Support Agent you will be part of our Global Customer Operations team, a strong and talented team that's passionate, energetic, competitive, and supports every decision based on carefully collected and organised information from our CEO, the merchants! Our team is the core of our business, the main support of our merchants and the face of the company. As a Field Support Agent, you will be responsible for providing technical support and helping our customers by responding to their requests for service in a timely and efficient manner.
Your Mission
As an Field Support Agent you will be responding to customer requests with on-site support. As we exist to serve our clients, your priority should be to solve the merchant's problem by either fixing/repairing or replacing their hardwares. You should also take direct interaction as an additional opportunity to provide training and improve the merchant's impression of the Teya brand.
On a regular day, you will be:
- Supporting customers through technical and administrative activities
- Understanding customer needs and concerns
- Providing a high level of customer service
- Repairing or replacing customer hardware
- Preparing and submitting service reports
- Providing technical direction to the team/customers
- Participating in the training of team members/customers
Your Story
- Preferred min. 1 year of experience in a field or customer service support role (not a must)
- Excellent verbal and written communication skills
- Ability to effectively communicate with customers
- Strong problem-solving skills
- Ability to work independently
- Ability to work well in a team environment
- Strong organisational skills
- Ability to work under pressure
- Ability to work with integrity
- Excellent Czech/Slovak and fluent English
The Perks
- 26 days of Annual leave, home office, sick days
- Universal Stock Option Plan (USOP) from your first day - Company stocks for every year you have been with us.
- Benefit Plus Cafeteria
- Mobile tariff
- Frequent team events & activities in the office and outside
- Possibility to travel to different offices around Europe
- Office fruits and speciality coffee every day
- Friendly, comfortable and informal office environment
- Flexible working hours as long as it suits you and your team
Teya is for forward-thinkers and change-makers. We give greater priority to a growth mindset and the desire to learn over experience. We put our people first and focus on giving them the opportunities and challenges that foster personal growth. To build high-performing teams, we're always looking for people with diverse backgrounds and experiences to join us.
All CVs and supporting documents must be submitted in English.
