Job Description
The Coordinator, Global Casino Service serves as a shore-side casino host, ensuring guest requests/questions/issues are addressed pre and post voyage. The Coordinator, Global Casino Service is responsible making sound comping decisions in accordance with company comping guidelines based on guest onboard casino play. The Coordinator, Global Casino Service also serves as a key contact in the administration of casino group contracts, VIP cruises and VIP customer service.
ESSENTIAL FUNCTIONS:
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- Serves as the shore-side equivalent to the shipboard Casino Host. Comfortable in developing new guest relationships through both verbal and written outbound and inbound communication.
- Coordinate all casino credit requests, applications, procedures, and approvals..
- Coordinator, Global Casino Service must possess the desire to meet and exceed player expectations casino guest bookings, reservations, onboard arrangements, special requests, etc., as needed.
- Process amenity, “FunShops” and other complementary and services for qualified casino guests.
- Update and manage weekly reports, guest and credit lists; distribute throughout appropriate fleets.
- Process and distribute onboard casino win/loss statements upon request.
- Knowledgeable and able to communicate promotional, event and other casino information. Provide resolution of guest complaints.
- Update and manage guest lists, amenity lists and other player data lists and sources.
- Knowledgeable about and able to follow comping guidelines and other casino related policies and procedures.
- Provide support for shore-side and shipboard casino marketing /management teams.
QUALIFICATIONS:
- Minimum Education: High School Diploma/GED/Some college or post-secondary education preferred
- Major: Marketing
- Required Years/Area of Professional Experience: 2 years relevant experience in cruise/marketing
- Critical Professional Related Technical/Computer Skills: Computer skills, including email & office tools
- Other Requirements: Previous cruise, casino, hospitality or guest service industry experience preferred
- Preferred Experience and Type: Casino Experience preferred
- Knowledge, Skills & Abilities: Must demonstrate excellent phone etiquette, communication and guest service skills.
Physical Demands: Must be able to remain in a stationary position at a desk and/or computer for extended period of time.
Travel: None or very little travel likely.
Work Conditions: Work is primarily in a climate-controlled environment with minimal safety/health hazard potential. Other job specific conditions-Remote work possible.
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The range for this role’s base hourly rate is $20.20 - $24.04. Offers to select candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience.
At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Management roles are also eligible for an additional vesting equity plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including:
- Health Benefits:
- Cost-effective medical, dental and vision plans
- Employee Assistance Program and other mental health resources
- Additional programs include company paid term life insurance and disability coverage.
- Financial Benefits:
- 401(k) plan that includes a company match.
- Employee Stock Purchase plan
- Paid Time Off
- Holidays – All full-time and part-time with benefits employees receive days off for 7 company-wide holidays, plus an additional floating holiday to be taken at the employee’s discretion.
- Vacation Time – All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year. All employees gain additional vacation time with further tenure.
- Sick Time – All full-time employees receive 80 hours of sick time each year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year.
- Other Benefits
- Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends.
- Personal and professional learning and development resources including tuition reimbursement.
- On-site preschool program, wellness center, and health clinic at our Miami campus.
About Us
- A comprehensive benefit program which includes medical, dental and vision plans
- Additional programs include company paid term life insurance and disability coverage and a 401(k) plan that includes a company match
- Employee Stock Purchase plan
- Paid vacation and sick time
- Cruise benefits
- An on-site fully accredited preschool educational program located at our Doral campus
- An on-site Wellness Center and Health clinic at our Doral campus
