Job Purpose: As the Team Lead - Check Calls, your purpose is to ensure that Rockfarm client's freight is picked up and delivered on time. Your team is responsible for tracking same-day truckload pickups and deliveries as well as tracking LTL missed pickup loads and deliveries. As a part of this position, you will monitor daily and hourly reports to ensure all call-check activities are completed.
Check Calls Team Lead Essential Job Responsibilities:
· Responsible for completion of all call check activities
· Responsible for tracking same-day truckload pickups and deliveries
· Responsible for tracking missed LTL pick-up and delivery loads
· Monitor daily and hourly reports
· Conducting weekly pulse meetings and quarterly conversations
· Performance Coaching
· Timely updates of quality controls
· Identification of issues and the resolution of issues in all day-to-day operations
· Assisting in managing workflow coverage within the department
· Managing customer tracking portals
KPI Performance: Meet key performance indicators for quantity and quality as outlined on the job-specific dashboard
· TL & LTL tracking quantity
· Hours to update (call checks)
· Quality Control
Skill requirements/ preferences:
· Excellent Written and Oral communication skills
· Excellent Knowledge of Office Suite Products
· 1 to 2 years of leadership experience
· 2 years of transportation brokerage 3PL industry experience
· Lives domestically in the USA
Rockfarm Overview:
Rockfarm Supply Chain Solutions is a growing Logistics Service Provider delivering transportation logistics solutions throughout North America. Our integrated TMS coupled with the Rockfarm team drives waste and cost from our Clients’ Supply Chains enabling our clients to deliver a more competitive product to the marketplace. We strive to achieve a client’s true cost to serve through innovation, technology, and processes.
Core Values:
The Team Lead - Check Calls will be expected to operate in line with our core values including:
· Honesty and Integrity
· Growth-Oriented
· Service the Customer
· Wins
· Never Satisfied
Working Conditions:
· In-office or remote work
Salary Range: $40,000 to $48,000
Job Type: Full-time
Pay: $40,000.00 - $48,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Bonus pay
Experience:
- Dispatching or Tack & Trace or Check Calls: 2 years (Required)
- Supervising: 1 year (Required)
- 3PL Transportation: 2 years (Required)
Work Location: Remote
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