Here at MAPFRE we pride ourselves on our employees talent, commitment and ability to innovate with purpose. We recognize the value that our Customer Service team brings to MAPFRE and are looking to hire individuals who embody these qualities every day!
As one of our Customer Service Representatives, you will play a vital role in delivering an exceptional customer experience to our customers and agents. If you are passionate about working with customers and ensuring they have the best experience possible through real life interactions, this is the perfect position for you! As a Customer Service Representative you will act as a key resource which includes responsibilities in answering calls for billing and functions for all products, lines of business and affiliates and coordinating first notice of loss claims.
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CALL CENTER/BILLING EXPERIENCE PREFERRED
Schedule/Hours: Monday through Friday, 10:00 a.m. to 6:30 p.m. (Eastern) while in training (approximately 2 weeks).
Once training is complete, regular work schedule will be: Monday through Friday, 11:30AM to 8:00PM (Eastern). In addition, this position requires some Company holidays to be worked.
Requirements
Education:
- High School Diploma, or equivalent
- 1 – 3 years of experience in a customer service role
- Ability to make good business decisions without guidance, but escalating when needed
- Strong sense of accountability
- Proven ability to problem solve
- Strong communication skills
- Ability to be on the phone for extended periods of time
- Ability to take constructive feedback from both peers and Supervisors
- Ability to use basic computer commands and proficiency
- Willingness to learn different software packages
Training - In addition to 2 weeks of classroom and peer training, we provide ongoing support and coaching to our trainees.
Amazing Benefits – We offer competitive wages and benefits including Health, Dental, Vision, Life, PTO (Paid Time Off), Holidays, 401(k), Profit Sharing, STD/LTD, Tuition Reimbursement, Individual Development Plans, Career Paths, Volunteerism Opportunities, and flexible work schedules.
